Financial Services Representative

Imperial Dade, a leading North American distributor, has a Financial Services Representative role available in Norton Shores, MI! Join a strong and continuously evolving group, helping to continue to grow our business. If you’re eager for your next opportunity, Imperial Dade is a great place to take that next step. Reporting to the Regional Credit and Collections Manager, the Financial Services Representative manages a portfolio of customer accounts to ensure the collection and resolution of past-due customer invoices.

We are open to candidates working from either Norton Shores or Grand Rapids, MI!

Schedule: 8:30 am - 5:00 pm.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.*

You will:

• Manage customer accounts within assigned portfolio (review order holds, collect receivables, monitor risk, assess and analyze creditworthiness)
• Identify problem accounts, write-offs, and related adjustments, and lead work until resolution.
• Provide impactful, proactive action plans via frequent monitoring of past due percentages.
• Negotiate payment arrangements; create strategic action plans to enhance cash flow timeliness
• Collaborate with the Business Operations and Cash Applications teams to resolve open credits & refunds
• Manage compliance with required internal controls and departmental procedures.
• Maintain portfolio to support functional metrics (past due percentage, average days past due, days sales outstanding, etc.)

You have:

• Minimum 5 years of B2B collections work experience and sound knowledge of order-to-cash process
•  
  B.A. Degree in Accounting/Finance is preferred, not required
• Ability to quickly build rapport with customers externally and stakeholders internally
• Proficient in Microsoft Office software

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.