Operations Manager

Imperial Dade, a leading North American distributor, has an Operations Manager role available in Catano, PR!The Operations Manager will oversee both local and cross dock operations. This role requires a strategic leader with experience in high-volume distribution, change management, leadership development, and leading high-performance teams. The ideal candidate will be adept at navigating ambiguity and driving business initiatives that support our rapid growth and operational excellence.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

You will:

• Lead with vision, strategically managing the warehouse in compliance with company policies and vision. Develop a cross-functional team to tackle operational challenges and lead the complete rebuild of operations, ensuring a seamless transition and improvement. Guide managers through culture shifts utilizing a strong change management background.
• Achieve productivity targets and ensure all warehouse processes run efficiently and promptly. Implement process improvement initiatives to optimize operations and utilize high levels of organizational skills to enhance re-slotting the building.
• Liaise with clients, suppliers, and transport companies to ensure smooth operations and strong relationships. Receive feedback and monitor the quality of services provided, ensuring continuous improvement.
• Adhere to all warehousing, handling, and shipping legislation requirements. Commit to a strong safety program and adherence to protocols. Maintain high-level housekeeping standards.
• Oversee receiving and warehousing operations, setup layout, ensure efficient space utilization, control inventory levels by conducting physical counts and reconciling with data, and manage stock control.
• Partner with Human Resources and Safety to initiate, coordinate, and enforce optimal operational policies and procedures.
• Participate in annual budget planning and management. Manage budget to achieve financial goals. Monitor team performance and productivity against key performance indicators and standards; provide feedback.
• Plan work, assign tasks appropriately, and appraise results to ensure tasks are completed efficiently. Recommend staffing and workload levels.
• Recruit, select, orient, coach, and motivate employees, developing strong people skills in subordinates to manage staff effectively.
• Produce regular reports and statistics.
• Manage transportation teams, including trucks and drivers where appropriate
• Ensure efficient unloading, receiving, hauling, and stocking incoming inventory to avoid product backups. Verify incoming inventory reports and relay findings.
• Analyze patterns and identify opportunities for efficiency and productivity improvements. Apply Lean methodologies and tools.
• Ensure adherence to operational policies and quality control standards.
• Collaborate closely with General Manager and other functions such as Human Resources, Finance, Sales, and Loss Prevention to optimize operations.
• Ensure compliance with company policies and procedures. Promote company values and ethics.
• Foster a culture of respect and belonging. Empower associates to act in the best interest of the company and customers.

You have:

• 5+ years in warehouse management, including 2+ years as a Warehouse Manager. Experience in high-velocity distribution centers and wholesale distribution.
• Expertise in warehouse management procedures and best practices. Proven ability to implement process improvements.
• Strong understanding of warehousing Key Performance Indicators (KPIs).
• Experience with warehouse management software and databases.
• Exceptional leadership skills and strategic decision-making abilities.
• Skills in safety management, surveillance, and inventory control.
• Excellent communication skills.
• A bachelor's degree or equivalent experience

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.