Lead Customer Service Support

Imperial Dade, a leading North American distributor, has a Lead Customer Service Support role available! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step. 

The schedule for this position is Monday through Friday from 8:00 am until 5:00 pm.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**           

You will:

• Service and sell to customers promptly and efficiently following all company policies and guidelines.
• Proactively generate sales with customers.
• Assists in training employees on data entry skills and procedures for order entry.
• Ensure department treats each customer and each customer's problem with respect, promptness and the courtesy deserved.
• Direct and motivate employees to assure a stable and competent organization.
• Assists in monitoring, developing, and evaluating Customer Service techniques and procedures.
• Strive to improve company operations and profitability; maintain contact with various departments for corrective and efficient order flow.
• Assists in the balance of Customer Service Representatives account assignments.
• Responsible for ensuring the entry of all sales orders and returns, including phoned-in orders, EDI orders, web orders, emailed or faxed orders.
• Responsible for ensuring prompt delivery and handling of all the processes associated with the order entry.

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, eager attitude to help others

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.