Billing Clerk

Imperial Dade, a leading North American distributor, has a Billing Clerk role available in Birmingham, AL! Join our strong and continuously evolving group, helping to continue to grow our business. Imperial Dade is a great place to take that next step if you are eager for your next opportunity.  

We are seeking a highly motivated and customer-oriented individual to join our team as a Billing Clerk in our Janitorial Equipment Service Center.

Your schedule will be Monday-Friday, 8:00 am - 4:30 pm.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

You will:

• Engage with customers professionally via phone, email, and face-to-face
• Develop comprehensive knowledge of our janitorial equipment, parts, and services to address customer inquiries effectively
• Efficiently process customer orders, ensuring accuracy in product selection, pricing, and quantities.
• Collaborate with the warehouse team to facilitate delivery or pick-up of orders.
• Utilize the company's ERP system to generate invoices and accurately bill customers.
• Address and resolve customer concerns, complaints, and issues promptly 
• Identify opportunities to upsell or cross-sell additional products and services.

You have:

• 1-2 years of experience in a customer-facing billing role or customer service
• High school diploma, GED or equivalent
• Excellent communication and problem solving skills
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Flexibility to work occasional evenings or weekends based on customer needs.

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.