Service Technician Supervisor

Imperial Dade, a leading North American distributor, has an ESP Supervisor role available! If you’re eager for your next opportunity, Imperial Dade is a great place to take that next step. 

The ESP Service Technician Supervisor serves as the local subject matter expert on all things laundry and warewash, supports and develops the Phoenix Service team (6+ technicians), and helps drive and grow the overall service proposition. 

This is a day shift position, and the schedule is Monday through Friday from 8:00am to 5:00pm. Hours may vary slightly due to business needs.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

You will:

• Monitor technician’s performance, including productivity, quality of work, and adherence to safety protocols.
• Assign service calls and work orders to technicians.
• Monitor the status of open repairs with workshop technicians.
• Provide some first level of support to Service Technicians requiring assistance.
• Develop reviewing quotes for accuracy prior to communication with customers.
• Conduct pre-job safety meetings.
• Facilitate invoicing of the completed service orders.
• Provide coaching, mentoring, and performance feedback to technicians.
• Assist in providing excellent service and communication throughout the entire service process.
• Schedule service appointments and route accordingly.

You have:

• Minimum of 1-year Electrical experience
• Minimum of 1-year Plumbing experience
• Active and valid driver's license and clear MVR
• High standard of workmanship and professionalism
• Good troubleshooting ability
• Excellent communication skills
• Understanding of principles of operation of dish machines and laundry machine functions
• Proficiency in Microsoft Office

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.