Office Administrator

Imperial Dade, a leading North American distributor, has an Office Clerk role available in Rochester, NY! Join a strong and continuously evolving group, helping to continue to grow our business. This entry-level role is perfect for someone comfortable with repetitive tasks and willing to contribute wherever needed.

You will work Monday through Friday from 8:00 am to 4:30 pm.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

You will:

• Answer customer’s calls in a prompt, friendly and professional manner.
• Interface directly with customers either by telephone, electronically or face-to-face.
• Process orders, forms, applications, and requests.
• Assist in increasing sales and profitability to each account by suggesting new and complementary products to our customers.
• Optimize fill rates by providing subs for items out of stock or discontinued.
• Keep record of all backorders.
• Respond promptly to customer inquiries.
• Assist customers with special needs and requests (quotes, special order, faxing of credit applications, etc.)
• Communicate problems/needs to the customer service manager.
• Communicates information, problems, and customer request to his/her sales consultant
• Process vendor invoices, PODs, and Rebates
• Other office duties as needed

You have:

• 2 years of previous customer service experience
• 3 years of experience using MS Office and familiarity with using accounting software
• 3 years of data entry, invoice experience
• Excellent verbal and written communication skills
• Possess an outgoing personality with an eager attitude to help others
• Strong communication and problem-solving skills

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.