Customer Care Specialist

Imperial Dade, a leading North American distributor, has a Customer Care Specialist role available in Denver, CO! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step. 

The Customer Care Specialist is responsible for ensuring our new customers transition seamlessly into the Western Paper family. They are charged with setting up new customer accounts in P21 and maintaining/updating customer information as needed. They also manage our online ordering system, Web OE, and serve as our point of contact with Network Services.

The schedule for this position is Monday through Friday from 8am until 5pm.

Salary: $19.02 - $19.52/HR. based on experience

Deadline to Apply: 11/22/2024

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**           

You will:

• Communicate with either the sales team or the customers via phone and/or email to verify account information
• Setup and maintain customer account information in P21
• Ensure Western Paper covers all angles, answers all questions, and addresses all issues with the customer before their launch date
• Coordinate with other departments within the office (credit/collections, pricing, warehouse, etc.) to ensure new customer setup is complete in a timely manner
• Collaborate with other departments on significant customer projects
• Make changes to customer information as requested by customers, sales reps, or internal teams
• Ensure consistency across customer programs – local and Network
• Run routine audits to look for errors in information. Make updates and corrections as needed
• Be the resident experts on Web OE and Network
• Assist customers if they are having issues with our online ordering system, Web OE
• Conduct sales rep Web OE training upon request
• Direct traffic of Network communications to internal teams
• Other duties as assigned

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, eager attitude to help others

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.