ESP Supervisor

Western Paper Distributors, a division of Imperial Dade, has a role available in Memphis, TN! We are looking for an ESP Supervisor to add to our team. Join a strong and continuously evolving group, helping to continue to grow our business. If you’re eager for your next challenge, Imperial Dade is a great place to take that next step.

The ESP Supervisor serves as the local subject matter expert on all things laundry and warewash, supports and develops the Memphis Service team (6+ technicians), and helps drive and grow the overall service proposition. This is done by meeting service expectations and retaining existing accounts and helping to add new business and launch service offerings. Additionally, the Supervisor maintains a book of service accounts and completes routine service activities including: installing and programming units, performing monthly preventative maintenance checks, responding to reactive calls, answering questions and resolving customer issues.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 90,000 customers through our footprint of 125+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

You will:

• Checks in regularly with Phoenix service technicians (6+). Answers questions and helps troubleshoot as needed. Serves as local subject matter expert for other technicians.
• Helps drive team execution against compliance standards, performance metrics, and goals
• Coaches and trains technicians in all facets of their role. Performs occasional QC and provides feedback to technicians.
• Leads/facilitates dish and laundry machine installations in Arizona. Communicates with all key stakeholders and completes job cleanup when finished.
• Responds to customer issues and complaints as directed. Helps salvage the business relationship with customers that are at risk.
• Works with Sales team to explain service proposition to prospects and helps open new accounts
• Personally manages a book of service accounts. Programs laundry and dish machines and performs monthly preventative maintenance visits. Responds to reactive/emergency calls within the specified time frame.
• Logs all service activities in vendor partner’s service portal for tracking purposes
• Trains customers how to use and maintain their warewash and laundry equipment. Offers tips and best practices to improve customer experience and reduce operating costs.
• Helps manage fleet of vehicles for Service team in Arizona
• Attends 1:1 meetings with the Division Laundry & Warewash Manager and provides weekly status updates
• Attends and helps lead parts of team meetings as directed
• Perform other projects and duties as assigned

You have:

• Minimum of 1-year Electrical experience
• Minimum of 1-year Plumbing experience
• Active and valid driver's license and clear MVR
• High standard of workmanship and professionalism
• Good troubleshooting ability
• Excellent communication skills
• Understanding of principles of operation of dish machines and laundry machine functions
• Proficiency with computer applications and use, email, etc.

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, a 401(k) program with company match, life Insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.